Term & Conditions

Term & Conditions

1. Confidentiality 

  • Information on our customers and purchases are held in the strictest confidences.
  • We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Cleanpro will only be in connection with the provision of agreed services and products.

2. Order Acceptance

  • Once an order is placed, you will receive a confirmation acknowledging your order attached with order tracking number.
  • To ensure that you do not experience any delays to your order, please make sure all your details are entered correctly.
  • We reserve the rights not to accept your order if the item(s) does not pass our quality checking stage and/or if we are unable to obtain authorisation for payment.
  • If item(s) that you order is out of stock, subject to a delay or consist of pricing, detail and description errors, we shall try to contact you at your registered email address on our website or phone call. If we cannot/are not able to reach you via email, we shall cancel your order within 48 hours with/without your acknowledgment.
  • If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.
  • We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.
  • Occasionally we may have to withdraw an item because it has become obsolete or has been discontinued by the manufacturer. If you have placed an order for an item that has been affected by this, we will inform you as soon as possible and offer an alternative if one is available.

3. Backorder

  • At Cleanpro Laundry Parts we make every attempt to have ample stock on all the items listed on our website. However, there may be times when an item or items may be out of stock. If it’s happen/this happens, you will receive an email from us to notify you about your backorder item.
  • To ensure that we keep shipping costs to a minimum, all orders placed at Cleanpro will only be shipped when complete. If an item is not in stock at the time of order it will be placed into backorder. If you would like us to break up the order please reply our email to inform us.

Note: If you choose this option shipping charges will be higher than an order shipped complete. By choosing to break up an order means you are agreeing to these extra charges.

  • Backorder may take a minimum of 90 days for the item to be imported from overseas. Cleanpro cannot guarantee the expected delivery times of suppliers. However if you are urgent on it, you may request for air flight shipping as the item will be imported within 10days. Freight charges will be added to back orders if it is requested by the customers for quick order.
  • We will communicate any changes to your order status via email. Any cancellation charges due from sales where items are placed on backorder will be deducted from any refund amount due to the customer.

4. Price

  • The price excludes the cost of delivery charges and any applicable goods and services tax which the buyer shall be liable to pay to Cleanpro in addition to the price.
  • The GST and shipping costs are shown separately on the invoice.

5. Payment

  • Credit/Debit Cards, Online Banking, Manual Bank In and Paypal are all acceptable methods of payment only.
  • All will not transfer to buyer until transaction has cleared and full payment is received.
  • All bank charges are borne by the customer.
  • In order to prevent any charges for the refund for backorder, customers are advised to use manual bank in or credit card to make payment.

PAYMENT METHOD 1: BANK IN OR INTERNET BANKING TRANSFER

After you checkout by using manual bank in, you will receive the confirmation of the order immediately from (cleanprolaundryparts.com) without making any payment. After that, the person in charge will send you an email to provide you the info regarding the availability of the products or special quotation for any big amount order. If you agree with it, you have to sign in to your account in cleanprolaundryparts.com to make payment within 24 hours after the email being sent out to you or else the order will be cancelled automatically.

(Remarks: If you don’t see an email in your inbox, please check your junk/spam mailbox as well and mark it as safe.)

Company Name: Cleanpro Laundry Holdings Sdn Bhd

Bank: Public Bank Berhad

Account Number: 3170254534

Swift Code (For International Payment): PBBEMYKL

Once payment has been made, please send an email to info@cleanprolaundryparts.com and provide the following info:

** You may need to scan/ attach Bank remittance advice slip OR Internet banking money transfer receipt OR Print screen for proof of payment. Please take note that updating your order status from pending to processing may take up to 24 hours.

(Note: Your purchased products will not be delivered until we have this confirmation.)

PAYMENT METHOD 2: IPAY88 (SECURE PAYMENT GATEWAY MALAYSIA)

ipay88-payment.jpg

PAYMENT METHOD 3: CREDIT CARD VIA PAYPAL (OR) PAYPAL MEMBERSHIP

If you wish to pay with your credit card in a safe manner, you may choose PayPal which are secure payment gateways.

Customers must make payments online immediately after their purchases.

Customers are responsible for customs duties on all packages shipped out of Malaysia. Please consult your local customs for duties, regulations and restrictions.

PayPal is a globally-recognized payment gateway to use with your credit card. Registration is free, fairly simple and instantly approved.

Note: If you are new to PayPal, you can click here for immediate registration. For more details, please click here.

For Credit card user, customers must make payments online immediately after their purchases via Paypal Payment Gateway.

6. Refunds Policy

  • No refunds shall be made, where product from Cleanpro is deemed to have shipped and is, for all intents and purposes.
  • Any monies that have been paid to us which constitute payment in respect of the provision of unused Services shall be refunded fully.
  • For any request for the refund on backorder item(s), the transaction fee charged by the payment gateway company will be borne by customers unless customer makes payment for backorder item(s) by using credit card or manual bank in. Customers are able to get fully refund if they are using credit card or manual bank in for backorder item(s).

7. Returns Policy

  • Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any deliver return request that falls outside of our stated policy will not be entertained.
  • We accept the return of the product, only if:

o   We deliver wrong product.

o   The new product we delivered is spoilt product.

  • For any return cases, customer must:

o   provide the proof of purchase (invoice).

o   attach with the E- SPARE PART RETURN FORM.

  • Damaged or defective items, customers are required to send in the "E- SPARE PART RETURN FORM" (before you return the goods/product) via email within A WEEK of receiving the item for a valid exchange or return.
  • “E- SPARE PART RETURN FORM” is also to be enclosed with the return; otherwise, processing is not possible.
  • The standard processing time for complaints is 24-60 business hours for completed evaluating your returned product.
  • Item return must reach our premises within a week from date of informing us.
  • Items must be returned unsealed, unused, in their original condition including taps, tag attached or packages and Cleanpro will replace the wrong item(s) we sent with the correct item(s).
  • The return and replacement shipping fee will be borne by cleanprolaundryparts.com provided the return and replacement is due to Damage or Stained item only. No monetary refund is allowed.
  • Cleanpro Laundry Parts reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy.

8. Warranties and Remedies

  • Cleanpro makes no warranties, whether written or oral, express or implied.
  • Our obligation is limited only to the defective parts, or at our sole option, to refund the purchase price.

9. Cancellation

  • Cleanpro reserves the right not to accept cancellations because of the nature, type, quantity or shipping date of the items, or other relevant factors.  
  • Cleanpro shall be entitled to impose a minimum of 15% of the total amount of the purchase price of the relevant Goods and the processing fee as administrative fees, in addition to the transaction fees charged by the IPAY88. The balance after deduction of the administrative fees and the transaction fees will be refunded to the Buyer.

10. Notification of Changes

  • The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.
  • Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.
  • Products and prices are subject to change without notice.

11. Your Account

By registering with us, you will be able to enjoy the following benefits:

  • Track your orders and review past purchases.
  • Build a customized “Wish List” to bookmark the items that you desire for purchase at a later date.
  • You can also print your shopping list for increased convenience.
  • Save your address so you can shop even quicker next time.
  • Manage your account details, address book and email preferences.
  • Get more discount and you will be able to enjoy promotional price.
  • Enjoy point reward system and point redeem.

 To create an account, simply click on “Log In” button to fill in your details.

12. Shipping Policy

  • You will own the goods once we receive full payment of all sums due in respect of the goods, including delivery charges.
  • Delivery of the Goods shall be made to the address specified by the Buyer in its order.
  • Cleanpro will not be responsible for on any wrong information from the buyer.
  • After receipt of payment Cleanpro strives to ship orders on the same day of a business day (Monday - Friday) if received your payment before 2pm after payment has been verified except for backorder item. Otherwise we will ship out on the next working day. No delivery services on weekend & holiday.
  • Depending on your location, you should receive your products within 1-3 days after we confirm your payment. Cleanpro will inform the consumer by email of any delays.
  • Customers can either choose to self-pick up or by using courier services. All the cost for courier services is upon customers responsible.
  • The couriers which we currently use are Poslaju.
  • Self-Pick Up:

Cleanpro Laundry Holdings Sdn. Bhd.

No. 15, Jalan TPP 14, Taman Perindustrian Putra Lebuhraya Elite, 47130 Puchong, Selangor D.E, Malaysia.

Tel: +6 03-8051 6800