Return Policy

Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any deliver return request that falls outside of our stated policy will not be entertained.

*All Sales are Final. 

No cash refund except for no-stock item(s) .

No cash refund on any defective items. 

No cash refund on not suitable, not match, change mind situation

All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.

We accept the return or exchange of the product, only if:

  • We deliver wrong product.
  • The new product we delivered is spoilt product.

For any return cases, customer must:

  • provide the proof of purchase (invoice).
  • provide video ( shows item not working or machine not working due to item ) , technical report from approved technician, photo shows defect item.  

  • attach with the E- SPARE PART RETURN FORM.

  • Damaged or defective items, customers are required to send in the "E- SPARE PART RETURN FORM" (before you return the goods/product) via email within TWO day of receiving the item for a valid exchange or return.
  • “E- SPARE PART RETURN FORM” is also to be enclosed with the return; otherwise, processing is not possible.
  • The standard processing time for complaints is 24-60 business hours for completed evaluating your returned product.
  • Item return must reach our premises within a week from date of informing us.
  • Items must be returned unsealed, unused, in their original condition including taps, tag attached or packages and Cleanpro will replace the default item(s) with a new item(s).
  • reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy.

Step 1) Please download this excel form & fill up all the detail.

Step 2) Upload to our contact form "Request for Return".